Repair Authorization Policy

DRYVE never begins a repair without your explicit approval. Learn how our repair authorization process works and what your rights are before work starts.

How DRYVE Authorization Works

  1. Booking: You describe the issue and receive an estimated price range — not a final authorization.
  2. On-site diagnostic: The technician confirms the exact scope and final price before any repair begins.
  3. Your approval: You receive a digital repair order. Work only begins after you approve it by digital signature or verbal confirmation.
  4. Supplemental authorization: If additional issues are discovered mid-repair, we pause and contact you before proceeding.

Your Rights

  • Decline any repair before work begins — no penalty (diagnostic fee may apply)
  • Request a written estimate before authorizing work
  • Request replaced parts be returned to you
  • Receive a repair receipt by email after every service