Cancellation & Refund Policy

Effective: October 14, 2025

Our Commitment

DRYVE believes in transparent, fair pricing. We want every customer to feel comfortable booking knowing that life happens — cars break down at inconvenient times, schedules change, and plans shift. This policy explains when and how you can cancel or reschedule, and what refunds apply.

Cancellation Window

✓ Free cancellation — more than 2 hours before appointment

Cancel or reschedule at no charge by contacting DRYVE at least 2 hours before your scheduled appointment time. Any deposit paid will be fully refunded.

⚠ Late cancellation — less than 2 hours before appointment

Cancellations within 2 hours of the scheduled appointment time may result in a $25 cancellation fee to cover technician dispatch costs. This fee is waived for first-time cancellations per customer account.

✗ No-show — technician arrives and customer is unreachable

If a technician arrives at the scheduled location and the customer cannot be reached within 15 minutes, the appointment is treated as a no-show. A $50 no-show fee applies.

Rescheduling

You may reschedule your appointment at any time before the technician departs for your location at no charge. To reschedule, contact us by phone or through your customer portal. We do not charge a rescheduling fee for the first two reschedules on any single appointment.

Refund Policy

  • Pre-authorized deposits — Deposits collected at booking are fully refunded for cancellations made more than 2 hours in advance. Refunds are processed to the original payment method within 5–10 business days.
  • Service refunds — If DRYVE cancels your appointment for any reason (parts availability, technician unavailability, weather), you will receive a full refund with no cancellation fee.
  • Completed service disputes — If you believe a completed repair was not performed correctly, please file a warranty claim (see our Warranty Policy). Refunds for completed work are evaluated on a case-by-case basis.
  • Diagnostic fees — Diagnostic fees are non-refundable once the diagnostic inspection has been completed and findings have been communicated, regardless of whether the customer proceeds with the repair.

How to Cancel or Reschedule

Contact us through any of the following:

Hours: Monday–Friday 8AM–7PM · Saturday–Sunday 8AM–6PM (Mountain / Pacific time, per market)

Policy Changes

DRYVE reserves the right to update this policy. Changes take effect when posted to this page. The cancellation policy in effect at the time of your booking confirmation applies to that booking.