Privacy Policy

Introduction

DRYVE Automotive LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the DRYVE platform.

Information We Collect

We collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address
• Vehicle Information: Make, model, year, VIN, license plate, and service history
• Service Information: Appointment details, service requests, diagnostic findings, and repair authorizations
• Payment Information: Credit card details processed securely through Stripe (we do not store card numbers)
• Communication Records: Chat messages, SMS messages, and email correspondence
• Location Data: Service address for mobile repair appointments

How We Use Your Information

We use your personal information to:

• Schedule and fulfill mobile automotive repair services
• Send service updates, mechanic arrival notifications, and appointment reminders
• Process payments and maintain transaction records
• Communicate with you about your service requests
• Improve our services and customer experience
• Comply with applicable legal obligations and California automotive repair requirements
• Send SMS/text message notifications if you opt-in to receive them

SMS/Text Messaging

If you consent to receive SMS/text messages from DRYVE Automotive, you agree to receive conversational, informational, and service-related SMS from us.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Information Sharing

We do not sell your personal information. We may share your information with:

• Independent Contractor Mechanics: Only the information necessary to complete your service (name, vehicle make/model/year, and service address). Mechanics are not employees of DRYVE.
• Payment Processors: Stripe, to securely process credit and debit card transactions. We do not store card numbers.
• Communication Providers: Microsoft Outlook (email) and RingCentral (SMS) to send service confirmations, updates, and support messages.
• Analytics Tools: Aggregated, anonymized usage data may be reviewed internally to improve the platform. We do not use third-party behavioral advertising trackers.
• Legal Authorities: When required by law or to protect our rights, property, or the safety of our users.

Your SMS opt-in consent is NEVER shared with third parties or affiliates.

Data Security

We implement industry-standard security measures to protect your personal information. Payment processing is handled by Stripe with PCI-DSS compliance. All sensitive data is encrypted in transit and at rest.

Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of SMS/text messages by replying STOP
• Opt-out of marketing emails by clicking unsubscribe
• Request a copy of your data
• Withdraw consent at any time

California Privacy Rights (CCPA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and related California privacy laws regarding your personal information.

Categories of personal information we collect:

• Contact information: Name, phone number, and email address
• Vehicle information: Make, model, year, VIN, and service history
• Service location: Address where mobile repair service is performed
• Job photos: Photos of your vehicle taken during the repair process
• Payment information: Processed via Stripe; we do not store card numbers

We do not sell your personal information to third parties, and we do not share it for cross-context behavioral advertising.

California residents may request access to, deletion of, or correction of their personal information by contacting us at privacy@dryve.site or (858) 477-4920. We will respond within the time required by applicable California privacy law.

Cookies and Tracking

We use essential cookies to maintain your session and improve user experience. We do not use third-party advertising or tracking cookies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: